Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at domantas@surfskyworld.com. Please note that returns will need to be sent to the following address: Savanorių pr. 176B, LT-03154, Vilnius, Lithuania
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at domantas@surfskyworld.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union Right of Withdrawal
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification.
To exercise this right, notify us within 14 days of delivery by logging into your account at https://shopify.com/97378042184/account or by contacting us at domantas@surfskyworld.com. Once you've notified us, you have a further 14 days to send the item back to us.
Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Return shipping: Return shipping costs for EU withdrawal requests are our responsibility.
Refunds: Once we receive and inspect your return, we will process your refund within 14 calendar days. We will refund the full price of the item plus the standard outbound shipping cost you paid. If you chose an express or premium delivery option, only the cost of standard delivery will be refunded. Refunds are issued to your original payment method.
Exceptions: The right of withdrawal does not apply to custom or personalized items, sealed goods that are not suitable for return due to health or hygiene reasons once opened, or digital content once download has begun.